Refund policy

Cancellation, Returns, and Refunds

a. Cooling-off right (online/telephonic orders): Where the Order was concluded as a result of direct marketing or without the Customer's face-to-face contact with the Company, the Customer, if a natural person, may cancel the transaction without reason and without penalty within seven (7) Business Days of receiving the Goods, in terms of section 44 of the ECTA.

b. This cooling-off right does not apply to Goods that have been opened, used, or where the seal has been broken (for hygiene and food-safety reasons), unless the Goods are defective, damaged, or were not as ordered.

c. To exercise this right, the Customer must notify us in writing and return the unopened, unused Goods in their original packaging at the Customer's own cost, unless the return is due to our error or a defect.

d. We will refund the purchase price (excluding original delivery charges, where permitted by law) within a reasonable time, and in any event within thirty (30) days, of receiving the returned Goods, using the same payment method used for the original transaction unless otherwise agreed.

e. Claims for Goods damaged in transit or incorrect items received must be reported to us within forty-eight (48) hours of delivery, with photographic evidence where possible, to enable prompt resolution. 

f. Because coffee is a perishable, consumable food product, we are entitled to decline the return of Goods that have been opened or partially consumed.

g. Where a discount, promotional code, or subscription credit was applied to the original Order, refunds will be calculated on the amount actually paid by the Customer.