Shipping policy

Delivery

a. We deliver within South Africa via our own delivery service and/or appointed third-party couriers. Estimated delivery times shown on the Website are indicative and not guaranteed.

b. Orders are typically dispatched within [1-2] business days of payment confirmation.

c.  Estimated delivery times from dispatch are:

i. Cape Town: [2-3] business days.

ii. Rest of the country 3-5 business days.

d. Risk in the Goods passes to the Customer upon delivery to the address specified in the Order, or on collection where a collection option is selected. Ownership passes to the Customer only once payment has been received in full.

e. The Customer is responsible for ensuring the delivery address and contact details provided are correct and that someone is available to accept delivery. Additional delivery attempts necessitated by an incorrect address or a failed delivery attempt may be charged to the Customer.

f. Where delivery is delayed due to circumstances beyond our reasonable control, we will notify the Customer as soon as reasonably possible and are not liable for such delay.

g. Should the Company fail to deliver the Goods within the agreed or a reasonable period, the Customer may cancel the Order and receive a full refund, without prejudice to any other remedy available under the CPA.